“The next era of business applications is being transformed by generative AI,” said Charles Lamanna, CVP, business applications and platform at Microsoft. These predictive insights then “surface impacted orders across materials, inventory, carrier, and distribution networks, and supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen”. There are also functions to help with marketing and customer relationships, while the Copilot in Microsoft Supply Chain Center tool can be used to “flag external issues such as weather, financials and geography that may impact key supply chain processes”. “These AI capabilities allow everyone to spend more time on the best parts of their jobs and less time on mundane tasks.” “With Dynamics 365 Copilot, organisations empower their workers with AI tools built for sales, service, marketing, operations and supply chain roles,” a Microsoft statement said. (Photo by OpturaDesign/Shutterstock)Īnnounced this afternoon, Dynamics 365 Copilot follows in the footsteps of Microsoft’s other AI tools – the original GitHub Copilot automated coding tool, and Copilot for web, which is how the company refers to its newly AI-infused Bing search portal. Microsoft has launched its Dynamics 365 Copilot AI tool. Having set about using AI to try to topple Google in search through its partnership with ChatGPT maker OpenAI, MSFT now has enterprise software giants such as Salesforce and SAP in its sights, too.
Microsoft is continuing its artificial intelligence push with the launch of Dynamics 365 Copilot, which will bring AI-powered enterprise resource planning (ERP) and customer relationship management (CRM) tools to its Dynamics 365 cloud platform.
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